|How to book?|
|In the online booking form, simply enter the date on which you wish your luggage to be delivered, the system then automatically calculates the date of collection.
If you wish personal advice, you can also purchase your luggage ticket together with your train ticket at a DB Reisezentrum or one of the many DB agencies no later than 12 p.m. on the last working day before your luggage is to be collected. To do so, you need the exact collection and delivery addresses, number and type of luggage items, collection and delivery date, and your telephone number.
The international service can only be booked at a DB Reisezentrum or one of the DB agencies.
|How does the airport service work?|
|For a comfortable rail journey to the airports Berlin-Tegel, Düsseldorf, Frankfurt/M., Hamburg, Leipzig/Halle or Munich, you can simply send your luggage to one of our left luggage depots at these airports.
You can collect it there before departure and then check in with your airline. On your return, these depots will also arrange transport of your luggage back to the indicated address. In the interests of simplicity, we advise you to purchase your luggage ticket for the return journey together with the ticket for the outbound journey. Tickets are also available at the DB Reisezentren or the DB agencies at the airports.
If your luggage is stored for more than 3 working days, a charge, depending on the airport, is payable for each item of luggage and day.
|What is standard luggage?|
Up to 30 kg and 150 cm long; suitcases, bags, backpacks, kitbags (different limits may apply to international transport; cf. info page).
|What is special luggage?|
Up to 30 kg and 250 cm long; bicycles, skis, sports equipment (e.g. surf boards), pushchairs, wheelchairs (incl. heavier models).
|What is the cruise luggage service?|
With the cruise luggage service, luggage can be sent to your cruiser and even to your cabin. It will be collected at the indicated adress and transported to all German harbors by our logistic partner TEfra Travel Logistics GmbH. The cruise luggage service is only possible for luggage up to 30kg. The delivery time is 2 working days, the deadline for booking is 4 days before collection.
Beschwerde Deutsche Bahn AG / Customer Complaint DB AG
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