Deutsche Bahn Information

October 19, 2015
Frankfurt am Main Hauptbahnhof

DB Board Member Weber: Call off strike immediately - Free service number 33 available from this evening - Replacement timetable for Thursday also available from Tuesday evening

We are speechless at the bullyboy tactics of this strike action. As people in Germany prepare to celebrate the 25th anniversary of the fall of the wall on 9 November, the German Train Drivers' Union (GDL) is setting out to paralyse public life throughout the country with the longest strike in Deutsche Bahn's history. We call upon the GDL to call off the strike immediately and join us at the negotiating table, " said Ulrich Weber, Member of the DB Management Board for Human Resources.

Millions of rail passengers in Germany once again face major disruption from Thursday this week.

DB will make every effort to reduce the impact on customers as far as possible. Nevertheless, travellers must expect severe disruption to train services. DB deeply regrets the inconvenience that will be caused to passengers, for which the German Train Drivers' Union (GDL) is solely responsible. Hundreds of additional staff will again be on duty at stations and control centres.

DB sees no alternative but to implement a replacement timetable in response to the strike announced by the GDL. This will apply from the start of services on Thursday morning until the end of Sunday night. Throughout the GDL strike, the operations centres, schedulers and all available on-board staff will do their utmost to get passengers on local and long-distance routes to their destinations with a reduced train service. As in the previous strikes, DB again aims to run at least a third of services.

The replacement timetable for long-distance services on Thursday, the first day of strike action, is available via the information system DB Navigator or from 7:00 pm on Tuesday. Timetable information for regional services will be provided shortly. The replacement timetable for Friday will be available from 6:00 pm on Wednesday. That will also apply for the remaining days of the strike. This will give passengers the opportunity to inform themselves in good time before starting their journey.

In addition to the general customer service number 0180 6 99 66 33 (20 cents per call from a German landline, price from a German mobile max. 60 cents per call), DB is again opening a free service number from 6:00 pm on Tuesday: 08000 99 66 33.

Passengers who cannot complete their journey as planned due to strike-related delays, cancellations and missed connections are entitled to a refund of their ticket and reservation. The DB Travel Centers and DB agencies will issue refunds free of charge. Alternatively, passengers may use the next available train and may upgrade to an IC or ICE service at no extra cost. Tickets restricted to a specific train, for example saver fares, may be used on any service. This does not include the regional offers with major discounts (Schönes Wochenende, Quer-durchs-Land and regional tickets) or trains with compulsory reservations. In addition to making use of the special arrangements offered by DB, affected passengers may also exercise their statutory rights.

Note to editors:

TV filming permits are not required between now and the end of the strike. However, we request that TV crews report their presence to the DB Information point before commencing filming on the station, do not conduct interviews with DB employees and do not film inside the DB Travel Centers.

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